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Work Orders

Faculty and Staff:

The ITS Help Desk utilizes the Spiceworks application to track and document work requests.  The website for Spiceworks is http://ticket.utb.edu/portal.  Log in with your regular UTB credentials (username is your initials and 7-digit ID number.)

We need your feedback!  After your ticket has been closed, please complete the survey at this link to provide feedback on individual work orders.

For major new IT-related projects such as new labs, classrooms, systems, or other initiatives, please submit a project request.

Lab Work/Classroom Work:

Please follow the guidelines of our lab work order policy to help ensure that work is done on time and revisits are prevented.

Students:

Please visit the ITS Virtual Help Desk first to search for a solution.  If necessary, use the "Send a Request to the Help Desk" button to request additional assistance.

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For comments and questions, please contact the Webmaster.